Terms and Conditions s9my — Complete Platform Usage Guide

By accessing, browsing, or using the s9my platform via the website s9my.pro or our mobile app, you agree to be bound by the terms and conditions set out in this document. If you do not agree with any part of these terms, you are not permitted to use the s9my platform.

These terms and conditions constitute a legally binding agreement between you ("User" or "Member") and s9my ("Platform", "We", "Company"). This document should be read together with our Privacy Policy and Responsible Gaming Policy, all of which form the entire agreement between you and s9my.

To register and use s9my services, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the registration date.
• Reside in a region where the use of online gaming platforms is permitted under local law.
• Has never had an s9my account previously suspended or terminated due to a terms violation.
• Registering in your own personal capacity, not on behalf of any third party.
• Is not included in any active self-exclusion list or gambling prohibition.

During registration, you are required to provide accurate, complete, and up-to-date information. S9MY conducts an identity verification (KYC) process covering your full name, date of birth, and valid identity documents. False or misleading information will result in immediate account closure and forfeiture of balances.

Each individual is only permitted to hold one (1) active account at any one time. Holding multiple accounts is strictly prohibited and may result in the suspension of all associated accounts and the forfeiture of any unused balances and bonuses.

You are fully responsible for keeping your s9my account login details confidential, including your username and password. s9my recommends using a strong password that combines uppercase letters, lowercase letters, numbers, and special symbols.

You are not permitted to:

• Sharing login details with any other party, including family members.
• Allowing others to access or use your account.
• Using automated software, bots, or scripts to access the platform.
• Using a VPN or proxy connection to conceal your actual location.

If you suspect your account has been accessed without authorization, please contact the s9my support team immediately via live chat, available 24 hours a day, 7 days a week. S9MY will not be liable for any losses arising from unauthorized account use resulting from your own negligence.

The s9my platform is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions. All login sessions are actively monitored for suspicious activity, and login notifications are sent to your registered email whenever a new access is detected.

S9MY provides a variety of local payment methods for members in Malaysia, including FPX from all major banks, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer. All transactions are processed through secure, audited payment channels.

Deposit Policy:

• Minimum and maximum deposit amounts are set according to your chosen payment method.
• Deposits are only accepted from payment methods registered in your own name.
• S9MY does not accept cash deposits or transfers from third parties.
• Any deposit suspected of originating from illegal activity will be frozen pending the completion of an investigation.

Withdrawal Policy:

• Withdrawals are processed within under 30 minutes for requests that have passed verification.
• Identity verification (KYC) must be completed before your first withdrawal request can be approved.
• Withdrawals can only be made to a bank account or e-wallet registered under the same name as your s9my account.
• Daily and monthly withdrawal limits apply based on the member's account tier.

If there is any inconsistency or dispute regarding a transaction, you must report it to the s9my support team within 30 days of the transaction date. Late reports may not be resolvable.

S9MY offers a range of bonuses and promotions designed to enhance your gaming experience. Each offer is subject to specific terms stated on the relevant promotions page. General terms that apply to all s9my bonuses are as follows:

• Wagering Requirement: Every bonus has a wagering requirement that must be met before winnings from bonus funds can be withdrawn. This requirement is clearly stated as a multiplier (e.g. 30x) of the bonus amount received.
• Valid Period: All bonuses have a set validity period. Bonuses not used within the validity period will expire automatically.
• One Bonus Per Account: Each promotion can only be claimed once per member, IP address, residential address, device, and payment method.
• Eligible Games: Some bonuses are only applicable to specific games or game categories. Please check the relevant bonus terms for more details.

S9MY reserves the right to void any bonus or bonus-related winnings if there is evidence of promotional abuse, including but not limited to low-risk betting with bonus funds to meet wagering requirements in an improper manner.

All games offered on the s9my platform — including Live Casino, Slots, bingo, and Sports Betting — operate according to their respective game rules, accessible in the platform's help section. Members are responsible for understanding the rules of each game before playing.

S9MY uses a certified Random Number Generator (RNG) to ensure game outcomes are truly random and cannot be manipulated by any party. All slot games and digital table games are regularly audited by independent international auditing bodies.

For Live Casino games, our dealers follow established international standard procedures. All live game sessions are recorded and can be reviewed in the event of a dispute. Dealer decisions are final unless there is clear evidence of a technical error.

• Any technical disruption during gameplay will be resolved in accordance with s9my's technical disruption policy.
• Bets accepted before a technical disruption occurred are valid and will be settled according to the correct game outcome.
• Unconfirmed wagers at the time of a technical disruption will be voided and funds returned.

To maintain a safe and enjoyable gaming environment for all members, s9my strictly prohibits the following conduct:

• Using third-party software, bots, or automated systems to play or manipulate games.
• Colluding with other players to manipulate game outcomes.
• Exploiting any bugs or technical vulnerabilities on the platform for unfair advantage.
• Money laundering or using the platform for any illegal activity.
• Threatening, abusing, or behaving rudely toward support staff or other players.
• Spreading false or misleading information about s9my on public platforms.
• Registering using another person's identity or false information.

S9MY operates a 24/7 monitoring system to detect suspicious activity. Should prohibited behaviour be detected, s9my reserves the right to take immediate action, including temporary account suspension, permanent account closure, forfeiture of balances and bonuses, and reporting to relevant authorities where necessary.

You may close your s9my account at any time by contacting our support team. Before closure is processed, any remaining real-money balance in your account will be returned to you via your original payment method, subject to the settlement of any active bonuses and outstanding wagering requirements.

S9MY reserves the right to suspend or close an account without prior notice under the following circumstances:

• Violation of any part of these terms and conditions.
• Submitting false information or invalid identity documents during the KYC process.
• Suspected fraudulent activity, money laundering, or any other illegal activity.
• Creating multiple accounts or attempting to circumvent single-account limits.
• Self-exclusion requests submitted by the member through the responsible gaming program.

In cases of account closure due to a breach of terms, s9my reserves the right to forfeit any bonus balances and winnings obtained through activities that violate the terms. Original deposit funds may be returned at s9my's discretion after the investigation is concluded.

The s9my platform is provided "as is" and s9my makes no warranties, express or implied, regarding the platform's continued availability, accuracy, or fitness for any particular purpose. While we always strive to keep the platform running without interruption, s9my is not liable for:

• Losses resulting from service interruptions or technical downtime beyond our control.
• Indirect, consequential, or special losses arising from the use of the platform.
• Losses resulting from unauthorized access to your account due to negligence in safeguarding your login details.
• Third-party content or services accessible through our platform.

Games offered at s9my involve an element of chance. S9MY does not guarantee that you will win. You acknowledge that playing games carries financial risk and that you choose to participate of your own accord.

S9my's maximum liability to you under any circumstances shall not exceed the net deposit amount you have made in the 12 months preceding the claim. This limit applies regardless of the nature of the claim or whether it is based in contract, tort, or statute.

If you have any questions, concerns, or complaints regarding these terms and conditions or your use of the s9my platform, our support team is available to assist you 24 hours a day, 7 days a week through the following channels:

• Live Chat: Available directly on the platform — response time is typically under 2 minutes.
• Support Email: [email protected]
• Help Center: Access help articles and frequently asked questions in the platform's FAQ section.

For disputes that cannot be resolved through standard support channels, you may submit a formal written complaint. s9my is committed to resolving all disputes within 14 business days from the date the formal complaint is received. Should a dispute remain unresolved, it will be referred to a mutually agreed independent arbitration body.

These terms and conditions are governed and interpreted in accordance with applicable laws. Any legal action arising from this agreement is subject to the exclusive jurisdiction of the relevant courts.